There is full information in our T&C’s and in the welcome pack (in the properties on arrival) please do make sure you read this. We have an alarm system which will alert you to exit the properties and meet in the Victorian Barn car park by the fire meeting point sign. Please do not attempt to access the properties to retrieve any belongings. A member of the team will be there to assist you.What type of payment do you accept?
In order to confirm your booking, we request a non-refundable deposit of 20% of the total cost. This deposit can be paid by card or BAC’s. Your booking will be confirmed via email. The balance (including bottle disposal, for groups of 10 adults or more) will become due 8 weeks prior to arrival. The balance can be paid by debit card or BAC’s. We are unable to accept credit card payments for the balance. For bookings made less than 8 weeks before arrival; the total amount will become payable at the time of booking. For families and groups of fewer than 10 guests a refundable security deposit of £100 per booking will become due with the final balance to be paid by debit card or BAC’s. The security deposit will be refunded within 7 days following your stay less any expenses for excessive breakages, damage, over usage of Wi-Fi and cleaning. For families and groups of more than 10 guests a refundable security deposit of £20 per person (maximum £500) will become due with the final balance to be paid by debit card or BAC’s. The security deposit will be refunded within 7 days following your stay less any expenses for excessive breakages, damage, over usage of Wi-Fi and cleaning. Payments can be made by debit card or BAC’s.What’s included in my stay?
We provide tea, coffee, sugar, milk and cakes or biscuits. We also provide a starter pack of dishwasher tablets, washing up liquid, tea towels, dishcloth and toilet rolls. Electricity, heating, use of our onsite facilities including our indoor swimming pool, sauna, gym, hot tub, play area, games room and three coarse fishing lakes are also included. Superfast broadband is complimentary (up to 8GB’s per week) but usage above this will incur a small charge. Ample onsite safe parking.What if there’s a fire?
There is full information in our T&C’s and in the welcome pack (in the properties on arrival) please do make sure you read this. We have an alarm system which will alert you to exit the properties and meet in the Victorian Barn car park by the fire meeting point sign. Please do not attempt to access the properties to retrieve any belongings. A member of the team will be there to assist you.Do you provide cots, highchairs & towels?
We can provide cots & highchairs (small charge) on request, subject to availability. We provide one hand towel and one bath towel per person. Please bring your own cot bedding and swimming towels.What time can I arrive and what time do I have to depart?
Properties are available from 4pm on day of arrival but if you would like to come a bit earlier you are more than welcome to enjoy the facilities. We do not accept arrivals after 10pm. Departure time is 10am unless otherwise agreed.What facilities do the properties have?
All properties have a fully equipped kitchen as well as an iron/ironing board and hair dryer. Living areas have comfortable seating, dining table and chairs for the stated number. All properties have a colour TV with Freeview.Will there be a Wedding at The Victorian Barn during my stay?
When booking a self-catering holiday within The Victorian Barn please be assured that we do not hold Weddings during your stay.Do you have a restaurant on site?
We do not have a restaurant but we do have a handful of wonderful caterers. If you would like to experience their delightful cooking please do let us know and we can arrange this on booking. We are also very lucky to have wonderful local pubs on our doorstep – please do let us know if you would like us to arrange something for you.Are we able to have a BBQ?
Yes. We recommend using disposable BBQ’s and plates for ease. We are able to supply bricks to put the BBQ on.Do you accept pets?
Regrettably no - owing to the nature of The Victorian Barn, pets are not permitted.Do you accept grocery deliveries?
Yes. We recommend checking that the supplier will let us take delivery just in case you are not available when they deliver. When ordering your groceries please contact us about the delivery address.Can I arrange to have private access to the Swimming Pool?
Yes this could be arranged subject to availability. Please ask about this on booking.What is the changeover day?
Most commonly throughout our properties ‘changeover’ or start days tend to be a Friday or Monday. We are also able to offer short weekend and mid-week breaks for a minimum of two nights.Can we smoke inside the property?
We do not permit smoking inside the properties. We have outside benches situated around the properties which have ash trays and sand buckets.Can we invite friends to stay?
Yes, just inform us at the earliest opportunity that friends might be joining you. As long as your party does not exceed the maximum capacity of the property there will be no extra charge.